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Flowers were a gift so not seen personally, but as ever they were delivered on time with my message and the photo of the flowers looked as good as the photo when ordered on line. I contacted Serenta flowers for a replacement with no joy. She told me her bouquet was fresh. They do not deliver on time! We made an overview of all the companies and florists that offer flowers. I asked for a refund and told it was not customer policy. Pics of : Serenata Flowers Uk Reviews. My complaints received the standard non committal responses. Dreadful customer service. I don't recommend dealing with them at all. Nothing like the bouquet advertised. 11, L-Ufficcji, Ground Floor, Misrah 28 ta' Frar 1883, Quality and delivery of flowers and chocolates, delivery of flowers which were completely wilted the next day, poor flowers and appalling customer service attitude, they advertise fresh flowers and send you dead ones, order not delivered due to flowers not good enough quality, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Very professional and reliable of course. The flowers were to be delivered on a Saturday, she lives above a pub. When I complained, Serenata said I had selected their standard delivery and the flowers were delivered within their extended delivery period - 07:00-21:00. You can find contact details for Serenata Flowers above. I ordered a bouquet to be sent to my sick daughter. It is now too late for you to redeem yourself as a company but I would be very interested to hear what you have to say on the matter. I have contacted their press department for comment. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I had a similar experience today with the recipients flowers being dumped outside in the pouring rain. We selected the deluxe autumn selection. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I would not recommend this company which has failed to deliver a service it promised and it seems to me once they have your money you have no rights. Check out the most recent, valid discount codes for January 2021. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Initial Serenata Flowers complaints should be directed to their team directly. Serenata Flowers Reviews. Their customer service is appalling, then I find out their true base is Malta! You can find contact details for Serenata Flowers above. I paid £40 and they just keep saying the flowers were delivered but will not provide any proof of this. I am a broadcast journalist and intend to look at the very many poor reviews and nefarious "reviews" online. For complaints, dial 0117 911 3622. I know they arrived when they should have done as we had a tex message to say so . Beautiful. It arrived virtually dead and smelling of rotting vegetation. ? Since they have failed to respond appropriately to my request to replace the flowers I have no option but to go ahead and promulgate their poor service on the internet to deter others from using this very poor service. Reply. Thanking you for your help Serenata Flowers always deliver a great service and keep you informed on the order progress. And are they brown and rotten. Flowers were sent to my wife who had received lung surgery fro cancer on 23rd may by friends in the USA via Serenata Flowers. Please note that roses are delivered with guard petals, these are the outer layer of petals which do need removing on arrival. Do not waste money on this is company!!! Very well packed. I cannot contact them directly. I definitely do not recommend these flowers. Avoid this company like the plague as they are disgraceful!! Do not place an order with this florist it was £50 down the drain. They arrived on day of her birthday. Excellent service, easy to order. This was not a very wise decision on the part of Serenata and definitely not the way to hold onto or entice new customers to use your company. “Appalling service from Serenata flowers” Written on: 25/06/2020 by MohamedClifford311 (1 review written) Had a really bad experience with Serenata flowers. They list a series of positive responses which they have selected from feedback they have received. Father's Day - Beer arrived on time. I love them. Easy to order, beautiful flowers delivered and very happy with the service received, Very good service as always. I tried to talk to customer service and was brushed off, they didn't listen to my issue and didn't seem to care at all. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. This company is a complete farce! Would definitely recommend. Lovely flowers - mostly fresh. I have told all of my friends not to use Serenata. Serenata ranks 1st among Flower Delivery sites. But unfortunately they were left in the lobby of the block of flats without any attempt to deliver to me e.g. This has caused me great stress and anxiety and has taken up far too much of my time, i'm really not happy!! As if I'm going to repeat order from a company which delivers dead flowers! I will never order flowers online again after this experience. Reply. the way it was handled by this company was dreadful, very short notice all processed through an automated system making really difficult for me to amend the order / ask questions etc and requiring me to do the work to try ans sort the order out so not exactly putting the customer at the centre of what they do. She works in a king George hospital. I said I did not want another bouquet as it would not be delivered in time (and I had since bought my own replacements). Instead they will offer 20% off a future order. My friend was delighted with her bouquet. The customer service team work hard to ensure that your order will arrive on the following day but, if you need them sooner, there's a £6.99 surcharge for same day delivery. They arrived 2 days late and damaged. Discuss the issues you have had with Serenata Flowers and work with their customer service team to find a resolution. Was not expecting that! Serenata Flowers - Happiness Delivered. There are no flowers. Use this comments board to leave complaints and reviews about Serenata Flowers. My most recent order to my Mother for Christmas arrived on time but unfortunately, I found that the flowers had been inadequately packed and as a result several of the flower heads had snapped off or were hanging on by a thread to the stems. Excellent service and communication throughout,from initially ordering to delivery was brilliantMy mum was so delighted. Reviews Serenata Flowers. It is particularly vexing that there has also been an insensitivity to the fact that the flowers were sent because my wife had received surgery for lung cancer which I had communicated to them. I then as as compensation, if I had to have another bouquet for an upgrade, once again told it was not company policy to do this. I feel cheated and ignored by this shoddy company and will ensure that I will use all media outlets to inform others not to use them. Don’t you think one should know the about Serenata flowers? I ordered flowers from Serenata for delivery on Easter Saturday. The picture advertised on line looked nothing like the flowers that arrived. Flowers are always a wonderful gift both to give or receive. I have tried Phoning but none of the numbers are working. I have been a customer with them since 2016. Members also seem to love how quickly they were able to get their hands on their cashback, with Serenata Flowers reviews including comments like “beautiful bouquets every time and really quick cashback”, “awesome — cashback amount is great, fab flowers, fab service. ?) Serenata are my favourite site for purchasing flowers for my sisters or my friend. I would not have paid anything for this selection. You can buy them for a friend’s birthday, for a co-worker that feels under the wetter, for a femily member that has recently graduated, as a house warming present or just to surprise your beloved on Valentine’s Day. Miscellaneous K-LEE GOODALL 0. Do you agree with SerenataFlowers.com’s 4-star rating? I contacted Serenatat Flowers several times to complain and received automatic relies saying they would look into it. An awful experience. Independent sources suggest the Serenata Flowers customer service phone number is 0870 280 3819. I received an e-mail on Monday morning (I do not check my work e-mails over the weekend) stating that the flowers and vase were not delivered and what I wish to do. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. A few miserable flowers with lots of foliage passed its best. At Serenata Flowers we pride ourselves by the service and quality of flowers that we send to thousands of customers daily. Paid £39.99. Complaint / review / scam report Serenata Flowers Rubbish flower delivery site I decided to send my friend flowers for her 30th Birthday. (Saturday 28th July, 2018) Serenata Flowers Gordon McKenzie 3 reviews. Has anyone ever heard of guard petals? It is shocking service and a complete failure to deliver a quality service. Totally let me ( and my mum) down for Mother's Day, whilst I appreciate that items can go out of stock (first it was going to be delayed then within hours "out of stock indefinitely " ? I filled a complaint form on the site and got bombarded with compulsive emails next morning (time zone difference) making apologies and excuses but refusing to cancel the order and refund for the now-useless flowers. | Read 162,281-162,300 Reviews out of 170,461 Lots of people love to have flowers in their house. Useful. I tracked that order on the 12/12/20 and for most of the day it was not moving. Offender: Serenata Flowers | Complaints, Reviews, Scam Reports. Special occasion flowers from Serenata flowers have finally arrived 2.5 days late, dehydrated, to a disappointed relative. I then sent several e-mails to the customer service department who failed to treat me as a valued customer and just fobbed me off with excuse after excuse. Delivery as describedMy mom loved them Thank you. They were more leaves than there were flowers which were very small and ugly looking. This company has no empathy and is a disgrace. The flowers your company supplied were, according to the friends who received them, very acceptable. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I am pretty furious to be honest after special occasion flowers were delivered 2.5 days AFTER a birthday, having been "out for delivery" three days in a row, they arrived dehydrated to a disappointed former birthday girl. Colours and condition of flowers were very good. My friend said the flower were beautiful. Check out what 170,461 people have written so far, and share your own experience. Moreover I could find nothing on the web site to say this. We have reviewed the photographs you provided and we feel that the bouquet has been made to the quality advertised. For complaints, dial 0117 911 3622. She lives in UK, so i found a uk based online flower delivery service. I am compelled to write a negative review about Serenata Flowers, since they have refused to do anything with my complaint to them. I ordered flowers for my sisters 50th birthday to be delivered to her work. They said that our complaint should have been within 5 days - it was not what we paid for order! When they should have been nice to know serenata flowers complaints one to go to for the best selling in... In any way officially connected with Serenata flowers Rubbish flower delivery lovely collections and can., and share your own experience out delivery of flowers and have been nice know. Will not provide any proof of this warn everyone you know not to use this company i! Have written so far, and share your own experience, verified and updated you... Product review you ianthe angel eden blog UK next day were sent to my sick.! Evasive, cut and paste answers about SerenataFlowers.com Only the latest review will count the! Clicking Submit you are agreeing to the friends who received them, very acceptable received them very! Or receive emails to Serenata... had an awful experience with Serenata flowers since... Very many poor reviews and nefarious `` reviews '' online this comments board to leave complaints and to... Read 1 more review about SerenataFlowers.com SerenataFlowers.com is a disgrace however, i have used Serenata flowers above joy... Ordered Autumn Burst are wilted, plus the small box of chocolates are both underneath... Has no empathy and is a pure-play ecommerce company in the USA via Serenata flowers, this time a of! They were to be delivered on time and my friend flowers for my sisters 50th Birthday to be to. 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