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It sounds obvious, but sometimes you can flip the switch off without even thinking about it, and all of a sudden you have a problem. If you spilled liquid on your Echo device then make sure you unplug it right away. Why does the device’s status Show “Offline” on Alexa? Red. Almost 300 devices working fine at my house,and I was gone for 10 days on vacation and still didn’t have any problems. 1. Answer this question I have this problem too Subscribed to new answers . not a Philips Hue switch), make sure that the switch is on. Not sure if this is the right place but hopefully someone can help. The light ring glimmers briefly when Alexa has heard and is processing your request. I have my Hue bridge directly connected to Google Home and it has had issues controlling those lights at times, but Alexa always controls them, yet sometimes still says they're also not responding. Bloomberg delivers business and markets news, data, analysis, and video to the world, featuring stories from Businessweek and Bloomberg News on everything pertaining to technology What it means: Slowly spinning teal and blue means that your device is starting up. Check whether the LED is flashing Blue or not, if you find the blue light flashing then your device is working properly but not responding to the voices only. Is there - Answered by a verified Electronics Technician . I am trying to set up smart Govee led strip with Alexa, however keep getting a message saying the device is unresponsive. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. Score 0. Tap on the three lines in the upper left-hand corner. The Aeotec driver works for on/off/change color, but gives the 'not responding' every time for on/off. If not, check your internet access and remote control settings. Show 2. Faulty LED/Microphone board . If you can't connect to the internet, Alexa can't do her job. Press it again to enable your microphone. I have 2 Alexa and hue light. Step 2. Well, when I switch the bulbs back to the Hank driver, they get status the first time I turn them on or off, but then subsequent times they turn off/on, but Alexa gives the 'not responding' message. Anybody got and idea why it won't work? I have disabled and reconnected several times with no success. Spinning cyan. If a particular Skill isn’t doing what it’s told, it may just be a bad Apple. "Most" of the time, even though Alexa says the device is not responding, the device will respond such as "Alexa, turn off Kitchen light"....."The device is not responding"... light turns off..... after a delay. Tap on Skills & Games. After, you’ll see the blue light pipe glow. That means the device microphone is disconnected and Alexa is not listening. Check your internet connection to be sure it's working properly. Double check whether Kasa App can remotely control the device or not. Cant find a model # 2 years. The first thing to check for is whether or not the problematic bulbs are powered on. I have reset and still not working, the remote on the Kasa app works fine though? Orange light (status) During setup, if you put your Alexa into Wi-Fi pairing mode then the orange light will come on. Not responding but lights up. Go to Alexa settings and make sure that “do not disturb” is turned off. To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. Tap on Disable. If your lights are controlled by a hard-wired light switch (e.g. From controlling smart home light to set reminders, playing jokes, quizzes, news, etc, Alexa does it all. Comments: Say unmute. Then specify your chosen volume level. I have spent a lot of money on a whole house of … Try to reboot the smart device and re-discover on Alexa. I’m on sky(uk) network and not sure if that’s causing the issue. MORE: The Best Products That Work With Amazon Alexa A pulsing ring that alternates blue and cyan indicates that the device is in the process of responding to a request. Once disabled, tap on Enable to Use for the Wyze skill. Your Echo works almost perfectly, but no matter what it's doing, the light ring at the top won't turn on. Make sure the computer is connected to the Internet. xQuestx3 May 24, 2019, 9:35am #7 That means the device microphone is disconnected and Alexa is not listening. How to fix it has no response talking but lights up . Alexa has access to around 25,000 Skills and not all of them are going to work in the way you think. Check the speaker volume on the computer. The LED's or their drivers may not be working properly, requiring a replacement of the LED/Microphone board. You do not need to specify the group by … A cyan spotlight on a blue ring means that Alexa is listening. Alexa one minute can turn the smart plug on HS-100 other times it says it not responding. The lights work fine via WiFi on the native Govee app. Alexa is not responding to my command and remains in a thinking state. How to Fix It When Alexa Is Not Connecting to the Internet . This wikiHow teaches you how to reset your Alexa device. Regarding your Alexa setup, did you properly install the SmartApp and configure it to use the mini socket and then tell Alexa to discover new devices? How to reset 2nd-generation Echo, Echo Dot. Now, unplug the Alexa device from the wall socket or just take out the connecting power wire. On Echo devices with a camera, a red light bar means that your video will not be shared. Alexa is not working for me. You may want to try resetting your Echo device if it hasn't been working properly or if you intend to sell or give it away. The light … When your Alexa speaker is connecting to the Wi-Fi network, it will spin orange. Yes No. I don’t hear anything. However, since around 7 PM CST on 12/13/16 I keep getting "*device* is not responding" when trying to turn them on or off through Alexa. My alexa has a red light on and is not responding to me. If your home doesn’t control power flow to outlets in this way, make sure the outlet itself is functional by plugging in something like a lamp. Mine's actually Gen 1; but, I had the same problem just last night. Wait for … 10 |2000 characters needed characters left characters exceeded Viewable by all users; Viewable by moderators; Viewable by moderators and the … Wireless connection could have been lost. It will light up and the ring will turn blue for a minute or two. The Echo doesn't hear you. I also have Alexa working great with SmartThings. Cancel. Please check its network connection and power supply.” Things I tried to resolve the issue, but haven’t worked: The light indicator is red when your device is muted. Un plug/restart. Announcements can be sent hands-free with an Echo speaker or with the Alexa app on iOS or Android. If the blue light pipe does not glow in response when you say "Alexa," please try the Push to Talk button on your ecobee4 or SmartThermostat's Home screen. I've already done the following: "Forgotten" all devices and re-discovered through Alexa app. What it means: Solid red light shows when the microphone on/off button is pressed. Alexa doesn't respond or says she can't understand you. I reinstalled the Alexa app on them and reaquired the skill, Alexa discovered the devices initially but then when I tried to activate them Alexa said it couldn't find them. If it is not them it indicates that Alexa can hear but it cannot give a response. Make sure you are using the original adapter that came with the Amazon Alexa or pick up a replacement from Amazon over here. If your Amazon smart plug is not responding, make sure the outlet it’s plugged into has power. To me this is a case of high suspicion that Belkin changed something in their firmware which has caused Alexa to not be able to communicate with the devices but yet can initially detect their presence. As a result, you might think, Alexa isn’t responding… When you issue a command to Alexa, it might beep (due to Brief mode) and continue listening (due to Follow-up mode). We use cookies to give you the best possible experience on our website. Light ring not working. I have checked the network and it is on 2.4 GHz and I have enabled skills in Alexa and Alexa find the device but still can't manage the devices. It appeared when I purchased the Alexa dot 3 and Echo plus. Try reboot the device and re-discover on Alexa. Tap on Your Skills. Press and hold the Microphone off and Volume down buttons at the same time for about 20 seconds until the light ring turns orange. Alexa troubleshooting isn't always easy, particularly because a system that's supposed to be smart gives half of its feedback in the form of a baffling coloured light or obtuse voice responses. The Amazon Alexa app should prompt you to update when an update becomes available. What is the solution to this problem? Since December 2018 my Alexa keeps saying ” it isn’t responding please check network connection and power supply”. If you have an Alexa-enabled group (a smart home group of devices that includes an echo device), then you can say to that echo “turn on lights” and it will activate all devices of type “light” associated with that group. How to Reset Alexa. Follow these steps as needed to get Alexa up and running again. If that's okay, the problem could be in your hardware. Once the ring turns yellowish orange, launch the Alexa app that you just installed on your phone. When I ask Alexa to control a device, it responds with “(device) isn’t responding. To do this, tap the microphone icon on the bottom-left corner of the home screen, and then tap on the Push To Talk icon. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. (assuming account linking was established properly) 3 Likes. 03/08/2017 by George A. Press it again to enable your microphone. In case of Alexa not responding after trying the above steps you can go for the below-mentioned solutions: First of all, if the echo dot not responding to the voice command than check the blue color light is on or not. When it starts flashing blue it means Alexa is responding to your request. The ability to send one-way messages with … Check that your device isn't muted. All my lights turn on and off manually and using the Hue app. Is this a good question? Check the Amazon Alexa support website (in English) to download and try a new version of the app. Disabled Kasa skill, "forgotten" all devices, re-enabled Kasa skill, re-linked account, and re-discovered all devices through Alexa app. Make sure you have an active internet connection. Tap on Wyze and then Disable Skill. Lights Not Responding to Alexa App or Voice Commands; Lights Not Connecting To Google ; Lights Not Responding to Google Home App or Voice Commands; Lights Not Connecting To HomeKit; Lights Not Responding to HomeKit App or Voice Commands; Unable to Update Smart Light Firmware ; See more Lights Not Connecting To Alexa May 12, 2020 13:30; Updated; If you are having issues trying to … Properly ) 3 Likes send one-way messages with … Alexa is not listening unplug the Alexa 3. Cookies to give you the best possible experience on our website Govee LED with... Not sure if that 's okay, the light ring glimmers briefly when has! 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