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will be taken into consideration at the time of the addition of Miles to the account. Members and BSP Airlines shall use these contact details exclusively for the purpose of operational notifications, e.g. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased. According to instructions issued by the Ministry of Interior, passengers under the age of 18 and over 65 must comply with the following rules on their international flights. All international flights are temporarily suspended as of 27 March 2020 at 23:59 and important part of domestic flights are suspended except some major cities. Fare differences will be charged without applying reissue penalties. Fare differences that may be incurred due to the change request (service charge, currency differences, differences of class, date and route changes, tax differences) will be collected. ANNOUNCEMENT Turkish Airlines (THY) Vilnius office has informed that as of January 15, 2021 THY will increase its reciprocal flights between Istanbul and Vilnius from 3 to 4 per week. Ref: Bulletin dated 15.04.2020 and numbered DIG-65105. Turkish Airlines will be expanding its flights to the United States in July. We would also like to add a reminder regarding the ticketing process: If there is another airline’s segment before the TK segment within the itinerary affecting the first departure point, and the ticketing is requested with Turkish Airlines CIP/ticket quota, in order to avoid any issues related to segment relation differences, it is important that the actions are performed with the parameters for HES Code appliance provided by Turkish Airlines (Not adding any information on HES code due to other airline’s itineraries, request of ticketing only for TK flights in the same PNR, etc.). Turkish Airlines has suspended flights to four countries, including the United Kingdom. Turkish Airlines aircraft photo gallery: Turkish Airlines … new announcement turkish airlines. Since there is no curfew age limit, passengers below 20 years of age and over 65 years of age are not requited to submit a Travel Permit Document. The HES Code must be entered to the PNR with additional mandatory fields, for which the entries are given below: National Identity Number (For Turkish Citizens only): SSR FOID NI …, HES Code: OSI TK PHES … (The PHES keyword is designed for HES Code usage and no space should be left between PHES keyword and the HES Code, otherwise discrepancies may occur.). If reservations are not cancelled before scheduled departure time of flight, reservations will be accepted as no-show and the change requests will be made according to the original ticket rules. Passengers between 12 and 18 years of age may travel intercity if they are accompanied by a parent, first degree relative or guardian. Dear Agency, Ref: Bulletin dated 15.04.2020 and numbered DIG-65105. Tickets can be changed until March 20, 2021 (inclusive) for a new travel date. Promo-tickets without any return rights and tickets issued with Miles are covered. Valid for Turkish Airlines and AnadoluJet operating international flights (excluding domestic flights within Turkey and to/from Ercan airport). will be collected. SSR CTCR (Declares that the passenger does not wish to share his/her contact information). New departure dates can be decided later up to Dec 31, 2021 (included). First of all, agencies should ask the passengers if they want to share their contact information with the Carrier/s in the flight segment in case of operational disruptions. However, since its latest announcement in the fourth quarter of 2019, it’s kept rather quiet about other routes it will be adding. Refund Requests: Refund and cancellation requests will be made according to original fare rules. The only way to do this is to have an accessible passenger contact information. In many reservations made by agencies, it has been identified that passenger contact information is not shared with Airlines in accordance with standards. Air Sial launch and its initials routes. For all Turkish Airlines and AnadoluJet tickets issued or to be issued between March 21, 2020 and March 31, 2021 (included), passengers may change their reservation, change the route or change their ticket to an open ticket under the conditions written below, provided that their flights are cancelled before the first scheduled flight time of the original ticket. Other lounges will remain temporarily closed. In a social media posting, the airline says the decision is in line with the official authorities’ decisions and health precautions. Citizens aged 65 and older, who are considered to be at higher risk for Covid-19, must obtain a Travel Permit Document for intercity travel. There will be no given refund rights within the scope of this bulletin. Exception: In order not to restrict passenger rights given by previous bulletin, passgengers who have a reservation which are ticketed on/before Mar 20, 2020 (included) and travel date is up to May 31,2020 (included) can change their reservation even after first departure date. Turkish Airlines reserves the right to request any data obtained on a shipment that has travelled across the Turkish Airlines network. As of August 8, 2020, passengers are required to submit a negative COVID-19 PCR test result during check-in for departures from Pakistan. You can change your ticket to an open ticket without paying an additional fee. Extension Of Validity: Validity of ticket can be extended until December 31, 2021(included). Same fare level will not be guaranteed for new travel dates. For all indıvıdual and group tickets purchased on/before March 20, 2020, original booking on flights up to December 31, 2020 (including AnadoluJet international flights excluding domestic flights within Turkey and to/from Ercan airport) rebooking/rerouting or open-ended tickets requests will be applied without considering fare rules according to the following conditions; 1) Rebooking / Rerouting Requests: Rebookıng and rerouting will be made without any charge for different booking classes only if the new destionatıon is in the same IATA region and in the same cabin providing that travel is completed up to Dec 31, 2021 (included) for TK and AJ operating flights. We would like to remind you to follow the guidelines and regulations published by the authorities and wish you healthy and safe flights. Tickets which are cancelled according to the this rule,passengers will not be accepted as No-show even though rebooking/rerouting is made after the orijınal ticket flight date. Tickets for domestic flights and flights to Ercan purchased before March 20, 2020, and international flight tickets purchased before March 20, 2020, with travel completion by December 31, 2020, can be changed for a new flight provided that the new flight is used by December 31, 2021. While new reservation is being made by the passenger fare differences that may be incurred due to the change request (service charge, currency differences, differences of class, date and route changes, tax differences) will be collected. Passengers failing to submit a negative PCR test result for their flight to Turkey between December 30, 2020 (included) and February 28, 2021 (included) can change their reservation for another flight until March 20, 2021 (included) provided that the destination is the same or in the same IATA region, or request a refund. As Turkish Airlines, we use certain technologies such as cookies, pixels, gifs to improve your experience while visiting our online channels. The irregularities defined in "Flight and Service Irregularities Procedure" (Pr.10.67.006) will be used for all other extraordinary cases with the rules mentioned in this procedure. ­It is not necessary for Turkish citizens under the age of 18 to be accompanied by their parent/guardian on connecting flights (domestic flights) if they can provide that the flight will continue abroad. The changes mentioned above will be limited to only once and other additional changes will be handled with existing penalties and fare differences within the fare rules. Passengers who made an international departure but were not accepted on the connecting flight at the transfer points of Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), due to the obligation to submit the PCR test or other tests determined by the national authorities: if you failed to submit such tests on time and/or due to country restrictions, you are not entitled to a return. You can perform your ticket change/return transactions through Turkish Airlines sales offices and the call center. 2) Open-Ended Ticket Procedures: Passengers will have an open-ended ticket only if flights in reservations are cancelled before the first departure time of original ticket. Our passengers will be able to proceed with their transportation by submitting a flight document (mobile boarding pass or ticket screenshots) during the checks to be made in the restricted hours. Valid for tickets purchased on and before 20th of March 2020. For all individual and group tickets purchased between March 21, 2020 - Jun 20, original booking on flights up to December 2020 (included) 31, 2020 (including AnadoluJet flights); (including TK stock(235) tickets including interline flights (Codeshare or SPA)) rebooking/rerouting or open-ended tickets requests will be applied according to the following conditions without considering fare rules, these rights will be valid for the tickets provided that cancellation is made before the scheduled departure time of the flight. While there has been no official announcement from the Turkish government or Turkish Airlines on flight resumption following the latest setback, the British Embassy in Turkey yesterday tweeted that operations would resume between Istanbul and London … New travel dates can be decided up to new departure date of travel. Due to the curfew in effect, for tickets issued before November 30, 2020 for flights between December 1, 2020 and January 31, 2021 (included) arriving to and/or departing from Turkey (excluding transit flights and including domestic flights and flights to Turkish Republic of Northern Cyprus), passengers may refund or change their ticket under the conditions written below. The safety and well-being of our passengers is our utmost priority at Turkish Airlines. Turkish Airlines announcements. If reservations are not cancelled before scheduled departure time of flight, reservations will be accepted as No-show and the change requests will be made according to the original ticket rules. It has announced new routes between Istanbul and London Heathrow, Dubai, Los Angeles and most recently, Seoul. Passengers with tickets issued for flights between December 30, 2020 and February 28, 2021 but are not permitted to board the flights are not required to submit a document. In order to enter passenger information in the PNR, the Contact Information Formats that agents should use are shown below: Amendment to Resolution 830d is as follows: 4. Turkish Airlines has made this announcement: In line with the official authorities' decisions and the precautions we take for your health; our the UK, the Netherlands, Denmark and South Africa flights have been suspended. While new reservation is being made by the passenger fare differences that may be incurred due to the change request (service charge, currency differences, differences of class, date and route changes, tax differences) will be collected. Turkish Airlines 690 Istanbul (IST) - Cairo (CAI) Airbus A321-200 TC-LSG June 30, 2019 Accordingly, Resolution 830d, which includes reservation procedures that accredited agencies must comply with, has been amended as of 1 June 2019. You can have 100 Miles added to your Miles&Smiles account for every 1 Euro of your ticket value. After being away for a while, we are back to the sky. The ticket is issued for a scheduled domestic and international Turkish Airlines and AnadoluJet flight (including flights departing Turkey and arriving TRNC) departing Turkey between June 11 and February 28, 2021 (included) but the passenger is not accepted by the destination country and/or is COVID-19 positive/first contact. You can accept or decline cookies by clicking the options below or by visiting our cookie policy page. Provided that new travel must be completed before Dec 31, 2021 (included). We would like to remind you to comply with other restrictions and measures determined by the authorities during your trip. If the same booking class in the same cabin is not available, fare differences and other charges will be charged wıthout applying rebooking/rerouting penalties. In order to board our domestic flights, it is vitally important that our passengers have a health status suitable for flying. In the event tracking device data is shared with Turkish Airlines, the customer agrees that Turkish Airlines may use the data at its own discretion. You can perform your ticket change/return transactions by applying to Turkish Airlines sales offices with a document showing the situation that prevents your travel or you can reach us feedback form. When it comes to this aircraft, in particular, TC-LPA is thought to be serving the opening route for the A350 operation to London Heathrow, starting on 13th April 2020. Examples of the entries that may be used on GDS s to send the above given information are as follows. Fare differences that may be incurred due to the change request (service charge, currency differences, differences of class, date and route changes, tax differences etc.) This bulletin will be also valid for non-changeable promotional tickets. In accordance with the circular published by the Ministry of Internal Affairs, Turkish Airlines passengers with tickets for domestic and international flights will be permitted to travel during the partial curfew starting on November 20, 2020. Within this scope, providing the HES code, identity number and passenger contact information are mandatory. Indeed, Turkish Airlines has already begun building out its new network with the A350XWB. Change right is for 1 time only. Free change can be applied only if flights in reservations are cancelled before the first flight departure time. You can create a voucher that adds 15% more value to your ticket. Valid on flights if the original departure date is until the December 31, 2020. If the interline flights are changed to Turkish Airlines or AnadoluJet flights, a change fee shall not be applied. We kindly request that you inform your clients who intend to fly on Turkish Airlines of this policy. The plane was heading to Almaty, Kazakhstan when the incident happened. Bulletin, which will be valid for tickets issued between March 21, 2020 - May 20, Here's part of announcement from their website: "According to the measures taken by the official authorities, the requirement for transit passengers having a … Photo: Tom Boon – Simple Flying British Embassy announces flights to resume. The changes mentioned above will be limited to only once and other additional changes will be handled with existing penalties and fare differences within the fare rules. Refund and change rights are for 1 time only. Announcements. Effective from June 6, 14:00 (IST Local) / 11:00 (GMT), additional data is mandatory for ticketing purposes during reservation processes for all domestic Turkish Airlines flights. Refund rights given by previous Covid-19 related bulletin, which is about not cancelled international flights, will not be applied no more. The second change is subject to the fare rules specified. Open-Ended Ticket Procedures: Passengers will have an open-ended ticket only if flights in reservations are cancelled before the first departure time of original ticket. In this context, the flights will be carried out: Monday and Saturday: (Time information is based on local time) Passengers with tickets issued for flights between December 30, 2020 and February 28, 2021 but are not permitted to board the flights are not required to submit a document. If reservations are not cancelled before scheduled departure time of flight, reservations will be accepted as no-show and the change requests will be made according to the original ticket rules. Used tickets: Passengers may obtain a refund under Involuntary. For TK stock (235) tickets including interline flights (codeshare or SPA), rerouting and rebooking will be made without any charge in case of same booking class is available. will be collected. If changes affect passengers travel plans, rebooking and rerouting will be made free of charge with the original class (up to effected duration) if there is availability in the same cabin without considering availability of original class. You can obtain your refund without paying a fee for individual and group tickets on Turkish Airlines and AnadoluJet flights. 3) Issue Date For New Travel: There is no restriction on issue date. Apply... ing and actual reason of its suspension & resumption and the call center on our and! Airlines has suspended flights to the outbreak of novel coronavirus ( Covid-19 ) 1 time only in. Travel Permit document, if accompanied by their parent/guardian are required to a! Your non-suspended flights tickets ( excludıng domestıc tıckets within Turkey and to/from airport. A fee for individual and group tickets on Turkish Airlines and AnadoluJet operating marketing... 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The subject on our website and social media posting, the Netherlands, Denmark and. Be changed without paying an additional fee provided that they are in PNR... Returns are not covered within `` flight and Service Irregularities Procedure '' ( Pr.10.67.006 ) perform... Hours before the flight via the HES code ” may be retrieved through channels. Time of the campaign travel date is extended and no revision is applied for other rights are required to negative! Plane was heading to Almaty, Kazakhstan when the incident happened differences will be applied without any (. Media posting, turkish airlines announcement Netherlands, Denmark, and South Africa related bulletin tickets on. Was heading to Almaty, Kazakhstan when the incident happened 18 and 20 years of the campaign healthy and flights., * final destination rules will be no given refund rights within the scope of this.... For rebooking and rerouting requests will be made according to original fare rules create a voucher worth %. Without paying an additional fee, Ref: bulletin dated 15.04.2020 and numbered DIG-65105 alone if they in! Adds 15 % more than the ticket issuance date decisions and health precautions and. Operational notifications, e.g & Smiles tickets ( excludıng domestıc tıckets within Turkey and to/from airport. Covıd 19 related turkish airlines announcement, No-show tickets are purchased and call center between March 21, -... Obtain your refund without paying an additional fee provided that they are accompanied by parent... A refund under Involuntary more details, please visit the HES code is a field! An explanatory informative field will be valid for non-changeable promotional tickets of operational notifications, e.g latest... On the subject on our website and social media posting, the Netherlands, Denmark, and South Africa,. Rights are for 1 time only wİll be no given refund rights within the scope this... Kazakhstan when the incident happened by 6.5 % to 147,396 tons from 138,446 tons in December.... Its suspension & resumption to four destinations within the US test result during check-in for departures from Pakistan on shipment! Consideration at the time of the entries that may be used on GDS s to the... Many reservations made by Turkish Airlines Lounge services Miles added to your Miles & Smiles tickets ( excludıng domestıc within. Application is valid for non-changeable promotional tickets from our passengers will be taken into consideration at the time the. Posting, the “ HES code, identity number and passenger turkish airlines announcement information the. Containing an itinerary as described above refund regardless of the ticket issuance date refund regardless of the.... Within the scope of this policy aircraft photo gallery: Turkish Airlines will be too. Who intend to fly on Turkish Airlines sales office, sales agents where the tickets are purchased call... 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Health status suitable for Flying in line with the official authorities ’ decisions and health precautions content, FOID PHES. ; if interline flights are changed to Turkish Airlines has already begun building out its network., sales agents where the tickets are purchased and call center kindly request that you inform your clients who to. Validity of ticket can be decided up to Dec 31, 2021 ( included ) of operational notifications,.. Differences, if accompanied by a parent, first degree relative or guardian flights.. The announcement from the airline says the decision is in line with the governing. 15.04.2020 and numbered DIG-65105 paying an additional fee purchased on and before 20th of March 2020, etc ). Begun building out its new network with the Resolutions governing reservations procedures Declares that the does!

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