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99 ($0.79/Ounce) Ordered a personalized ornament December 2nd, December 6th they emailed me saying it was shipped then December 20th they sent an email to me saying they were out of stock so they were going to refund me. Personalization Mall has a consumer rating of 1.66 stars from 368 reviews indicating that most customers are generally dissatisfied with their purchases. Impressive!!! I still dont have them and it is 12/21. Could you please provide your order number so that we can assist you further? How do I check my tracking to see where my package is!! So, my item has not moved since 12/4/20?? After 12/21 and NO status update, NO package, and NO delivery date, I contacted customer service and finally got to talk to someone after being on hold for 2 hours. It arrived in New Jersey December 8th. *** just some suggestions for this company. LIE. It was a flat piece of pressed board with a picture of tree and the fake bark they glued on the edges is falling off. YOU DON'T READ OR ANSWER EMAILS NOR DO YOU ANSWER YOUR PHONES!! Those heart keepsakes are indeed beautiful! Thanks for your continued patience, JT. Personalization Mall … We have Personalized Gifts for all of Life's Celebrations! I understand that there are delays due to the holiday season and covid but this is ridiculous!! Twoje doświadczenia mają znaczenie. I guess that will be ruined now. Thanks for letting us know, and we are thrilled to hear you have been properly taken care of! I am going to forward your order details and comments to our customer service management team immediately so that they can review further. I have placed 3 orders since 11/30 and received all 3 orders. Placed my order November 21st and as of today I still have not received my order. They have nothing of value in their line. Dołącz do 263 osób, którzy już to zrobili. Upcoming Occasions. Do not buy anything from this site it’s a total rip off and no customer service at all. Never will place an order thru this company again. I'm never ordering from Personalization Mall again! They billed my credit card on the day I ordered it, November 27th!!! The order was placed on 11/27/20. The package has arrived. Just like everyone else I paid $30 in shipping to have my gift here by Christmas. They are awful ruined two big events for meUpdate - I am missing order #615593423 ordered on 11/30. Please note, we are seeing some instances where the tracking info for this carrier is showing a delivery date later than Christmas, but do in fact arrive on time. Thanks for your continued patience, Jennifer. My order has been “in transit” since 12/12/20, it is now 12/23/20 with no response to my emails, forget about reaching PM it’s just a recording. Ordered some Christmas and bereavement gifts on November 28, 2020. I ordered a gift 13 days ago called “#1 dad personalization” from personalizationmall.com. I waited on the phone for over an hour only to be disconnected. Absolutely no customer service, no response to emails and no one answers calls. On 12/15, I got a message saying that it was shipped. Now I sit with an expensive ornament that is broken and nothing for my Secret Santa gift. DO YOURSELF A FAVOR AND DO NOT ORDER FROM THIS COMPANY!!!!!!! I have emailed 4 times requesting a refund without a response. I should not be initiating inquiry. This place is the worst ever. Emailed them and got no response. I have been on hold for 30 minutes, still no answer. I haven't gotten and emails stating they have been shipped or anything. We understand how frustrating this is, and will definitely try everything we can do to help. As of now I am out over $ 50 with nothing to show for it. This was a Christmas present for my dad and now it’s not gonna be here in time. YOUR PRODUCTION TEAMS are doing great!! You always get FREE Personalization! I have been trying to reach customer service but they leave you on hold for hours. Haga clic para ver otros datos sobre este sitio. You always get FREE Personalization! Hey, Breanna. I was promised my items for December 1st. What gets me is they are still advertising to order now to get for Christmas. I have 16 emails from them about the two items I ordered. Do not buy from this company. Still waiting on my package....when is it coming? PMall remade everything and express shipped it with FedEx to make sure it all got here in time for Christmas. I placed an order on Dec 7 and it still hasn’t arrived. DO NOT SHOP HERE. ! i want to praise the people who worked on the products. It came on time and exactly what we ordered the grandmas are going to love there mugs with pictures of the babies on them <3, One star is one too many for a company that’s not trustworthy, good luck reaching someone through the telephone, what a joke. I have just sent another email but from the looks of the reviews....I highly doubt they will return the email. Hello, Jennifer. I payed more for shipping then my order. I ordered an ornament for my son’s first Christmas on December 6th, shipped on December 10th and last update of in transit to next location on December 17th then nothing since. No gifts to give nephew on bday. En España, Personalizationmall.com ocupa el puesto 495.214, con un estimado de 173.310 visitantes mensuales. We apologize your order has taken this long to arrive on behalf of our carrier partner, as well as the longer than usual response times back from us. This service is a joke! I tried sending 5 emails with no reply, and their phone number is just a recording. We are sorry to hear about the delivery delays to your order on behalf of our carrier partner. They will reach out directly if necessary. I keep checking the shipping information, but USPS doesn't show even having received my order. Cannot contact anyone to rectify the situation, I will have to contact visa for a refund. It is December 23rd. Ile gwiazdek dał(a)byś Personalization Mall? I will call my credit card to dispute their charges. I had also placed a second order on the 7th,it was shipped Fed Ex, and I got that one on the 15th. Can you please provide your order number so that I can help investigate and escalate your concerns accordingly? I paid almost 80 dollars and haven't even gotten an email back and they won't answer the phone just goes in a circle.614916086. Can you please provide your order number so that we can assist you further? We appreciate your continued patience, Courtney. I have all positive reviews on google I'm never one to post bad things. Horrible customer service - I ordered a Christmas present on 11/30 and I still haven’t recieved it 3 days until Christmas and I keep getting the runaround with no tracking updates. Hope they are at least nice when they do get here but after reading reviews I’m not counting on it. Always Free Personalization Fast Turnaround 1-2 Days Need Help? Hey, Linda. Before I purchased the item, I was guaranteed delivery by 12/21. I could’ve driven the hour and a half to Monroe NJ and gotten it myself. Personalization Mall sells the VERY WORST merchandise I have ever seen. Your experience can help others make better choices. Hello, Chuck. I will never order anything from this place again. I will forward your order details and comments to our customer service management team immediately for review. I ordered a product from Personalization Mall on 12/14 and was guaranteed delivery on 12/21, which is why I purchased on the site in the first place. I'm so excited to gift these items. This place is a rip-off. I ordered 5 golf towels on Dec 13th and paid extra shipping charges for receipt before Christmas. Someone from this company reponded to my message on this website again, and told me that the package would arrive on December 24.Today is December 24. Still no help in tracking the package or them showing any concern at all. Hey, JT. I trusted PM with my Christmas order because they are a part of such great companies like 1-800-Flowers, Harry & David, and the Popcorn Factory. Calling doesn't help because they never answer. I purchased an item Dec 2nd, into transit Dec 5th, expected delivery Dec 12th. It looks like we were able to connect today and issue a partial refund at your request. Do you want a refund or replacement that can not be guaranteed xmas delivery." Personalized bath towel ($29.00) looks like the design was spray painted on. Thanks for your continued patience, Betty. #1 star - The shipment time travel claims to be still in the facility. Thanks for letting us know, we are thrilled to hear you are enjoying your personalized mug! I reviewed this as bad because it has not come and I was hoping to give this to my dad for secret Santa. I made my Christmas gift purchase 3 weeks ago. Much MORE THAN BEFORE!!) We apologize for these delivery delays on behalf of our carrier partner, as well as all the back and forth with us. Same as almost every other reviewer here. JEFF also promised me that the package would arrive on time for Christmas!I used the FedEx tracking number to check the status. Called on Monday, 12/21....after being on hold for over 30+ minutes, the line was disconnected. Ordered on the 12th and was told it would arrive in 7 business days. Horrible company buyer beware. I tried to call customer service. © 2021 Trustpilot, Inc. All rights reserved. We have Personalized Gifts for all of Life's Celebrations! I called customer support and emailed them but couldn't reach anyone. Hello, Dara. Personalization Mall is a great place to shop for wonderful Anniversary, Birthday, Wedding, Mother’s Day, Father’s Day, Graduation, Christmas and Valentine’s Day gifts that are truly memorable. Well, you guessed it -- no handles! I have ended up having to order a second gift from another company just so my family member has something to open on Christmas. I had to take the initiative and reach out to them to request some assistance on locating my package. Not the greatest first impression. THIS WAS TO BE A XMAS GIFT. I was very worried about it since i called FedEx to check the status and they said they had not recieved the package yet at that time. December 6th still not enough time for Christmas delivery. personalization mall coupon codes 30 off & Personalization ... DISCOUNT (20 days ago) If you are planning to do some shopping in the not-so-far future, Personalization Mall will be providing a 30 off Coupon in August, 2020. The Personalization Mall photos were only from the top, so no handles were visible, but, based on the description, we ordered a board. I am now requesting a refund and filing a complaint with the BBB. Never again will I consider making a purchase from this company. Hey, Alicia. The customer service has been extremely terrible. Today is December 22nd and my order still not here. You guys must be overwhelmed with A LOT OF UNEXPECTED THINGS! It all arrived yesterday and the quality was just amazing. I sent an email and again have not heard anything regarding my order. I ordered some gifts in November which shipped in plenty of time for Christmas but USPS lost my package. You can not expect to do business if you don’t provide a little more time and attentiveness for your customers. I find it the easy route to offer a simple apology and refund. The website offered a personalized cutting board with gravy groove and "grip handles for no drip carving". Hey, Charlene. Hello, Annette. Emailed the company the night it came, no response. I ordered on December 6th, 2020 and they told me my order would be here in 7-12 days. Today's top coupon code: Free Economy Shipping on $100. Same things I am reading happened to me....my item arrived broken last Saturday, 12/19. You can get NO HELP~ they HAVE NEVER ANSWERED AN EMAIL, and the only source answering their phone calls are RECORDINGS STATING 'THEY'RE TOO BUSY TOO ANSWER THE PHONES! I will definitely be writing another review!!! Then December 7, 8, 9, 10 and so on. The least they could do is apologize and redo my order, if they really cared. I’ve been tracking and it reached York, PA on 12/7/20 then off to Southern CT Distribution Center on 12/8/20 (CT is the small state I live in). Their response was "It probably got lost in transit. The WORST customer service EVER!! NEVER AGAIN WILL I ORDER FROM THIS COMPANY, I'd leave a ZERO if I Could-- AVOID LIKE THE PLAGUE, Never ever would I recommend this company. Customer service appalling. Thats person forwarded my message to the customer care team.On December 21 evening, i got an email from Jeff Chun. They charged almost 12 dollars for shipping. I gonna tell you all details what happened...Nov 29, i ordered some items from this company. They will reach out directly if necessary. No response from customer service! Thanks, Joel. I'd leave a ZERO if I could. I ordered something on 12/5 and it keeps telling me USPS is still waiting for it it's been in York Pennsylvania since the 12th I'm so upset this was a Christmas gift for my dad. They will reach out directly if necessary. I was a little worried my last order placed on 12/10 wouldn't make it before Christmas by it was just delivered today. I will able to give my family this WONDERFUL GIFT tomorrow!! Just nasty. Hoeveel sterren zou jij Personalization Mall geven? Valentine's Day . At time of sale 7-10 days delivery. Tomorrow contacting VISA to file a dispute for refund. It would have been nice to get this sorted out or find out WHY the package got lost in transit. I also wanted to praise the person who responded to my reviews on December 21 and 22 (i already deleted the comments since i gave your company 1 star at that time). They have made several inaccurate statements...I have no patience and zero expectations from them. We are very sorry to hear about these issues with your order and can definitely understand your frustration. I called fed-e x who told me that the order was shipped regular delivery therefore it will not be here for the holiday. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews.. Personalization Mall ranks 368 of 3108 in E-commerce category. Sluit je aan bij 229 anderen die al een review hebben achtergelaten. We called them to return it and they simply stonewalled, saying that there are no handles in the pricture, so we shouldn't have ordered it! They absolutely do not respond to emails. Ordered on 12/2/20, shipped (supposedly) on 12/6/20 via Pitney Bowes and it lingered in FL till around the 15th, now the tracking has been stuck in OH since - no movement. I just called UPS and they said that they just received the order from them (Now December 22nd 2020) and that it would be delivered at around January 5th, 2020. Like I said worse company ever.Update as of 1/5/21 still no call from a supervisor and they are not communicating with pay pal either. Thanks for your continued patience, Carol. It says it was processed December 2 and shipped on December 8. Terrible place. Don't waste your $ or your time with these folks. I placed an order for a personalized flower pot, and two personalized glass candy jars for Christmas gifts. We appreciate your continued patience, Linda. The ordered shipped on December 2 and no delivery as of December 22 despite many phone calls and messages to Personalization Mall. 1-16 of 271 results for "personalization mall" Skip to main search results Eligible for Free Shipping. 11,120 talking about this. I want to make people aware of the bad reviews this company holds based on these exact matters. Happy holidays, Alicia. Encuentre la mejor selección de fabricantes personalization mall y catálogo de productos personalization mall baratos de alta calidad para el mercado de hablantes de spanish en alibaba.com Never ordering again. I gave 5 stars for the the person who responded to my reviews on December 21 and December 22 (i decided to remove those comments because i gave this company 1 star in those reviews). I too will be calling the BBB. Hello, Catherine. Oh my goodness. You may continue to request a refund via email or phone with our customer service team if you so choose. As of 12/27, still no package and no delivery date. We wish you and your family a happy holidays and new year. © 2021 Trustpilot, Inc. All rights reserved. They will reach out directly if necessary. I ordered a gift for my mom it arrived only a couple days late but it was shattered. I placed an order on 12/2/20 for 2 personalized ornaments, they were shipped USPS on 12/5/20 from Glendale Heights, IL. I agree with the other reviewers that have written something. Get 50 Personalization Mall coupon codes and coupons for January 2021. Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. It has been sitting in Atlanta USPS since Dec 8th and I have emailed you about 8 times on this problem the past two weeks and order ##615718179 which I ordered on 12/12. I placed my order on Nov 28th & still have not rec'd it. On December 22, i got and FeDex Tracking number. While shopping at personalizationmall.com, you’ll easily find a … Nobody answers the phone there. We again apologize for all the delivery delays on behalf of our carrier partner, and appreciate your patience throughout. This is absolutely ridiculous! Tu experiencia puede ayudar a otra gente a tomar mejores decisiones. 516 mil Me gusta. BUT they choose to ship with the least expensive most unreliable shipper.
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